Demand 94% higher than expected causes ‘massive’ waits for 111 callers in Essex

Full Story in East Anglian Daily Times 30 January 2018

Unwell people in north-east Essex faced “massive” delays reaching the 111 NHS helpline this winter because of unprecedented demand.

The service was extremely busy over the festive period and on December 23 there were 94% more calls from that area of the county than bosses had predicted.

The issue was discussed at a meeting of the North East Essex NHS Clinical Commissioning Group (CCG) Governing Body today during a presentation on winter pressures by chief officer Sam Hepplewhite.