Virtual Wards

The centrepiece of the government’s delivery plan for recovering urgent and emergency care services announced by the Department of Health and Social Care is the rapid expansion of “virtual wards” to treat up to 50,000 elderly and vulnerable patients a month at home by the end of 2023-24.
Virtual wards have been around for some time, but the Covid-19 pandemic accelerated their development. The popularity of such an approach is that they are seen as a way of saving money and relieving pressure on hospitals.
What is a virtual ward
A virtual ward allows the NHS to support people at home, or in a care home using technology, such as remote monitoring apps, wearables and medical devices, however support may also involve face-to-face care from a multi-disciplinary team based in the community.
The acceleration of ‘virtual wards’ for Covid-19 patients was due to clinicians realising that some patients with Covid-19 were arriving at hospital too late as they were not aware of having very low blood oxygen levels until they felt extremely unwell. This resulted in some patients needing invasive treatment and/or being admitted to intensive care units, and in some cases even dying. If they had known earlier about their oxygen levels then they could have been treated at an earlier stage.
The Covid-19 virtual wards use pulse oximeters to monitor oxygen levels. In England, two models were used: pre-hospital, in which patients were referred via community routes and post-hospital, in which patients were referred upon early discharge from hospital.
‘Virtual wards’ now cover a variety of conditions, including cardiovascular and respiratory problems, such as chronic obstructive pulmonary disease (COPD). In December 2021 NHS England published guidance for setting up a frailty virtual ward for those with frailty aged 65 or over who have an acute exacerbation of a frailty-related condition and updated guidance for virtual wards for acute respiratory infection, which expands on the guidance for Covid-19 virtual wards.
Analysis of Covid-19 virtual wards has found that they assisted with earlier discharges and reduced clinically necessary re-admissions for patients admitted with COVID-19, saved money but without compromising on patient safety.
The new plans from the DHSC are primarily focused on frail and vulnerable patients with the creation of more "urgent community response teams" to provide patients with at-home support "within two hours". There will also be an expansion of the frailty and falls service.
How many virtual beds are planned?
The targets for virtual bed numbers are not new; they were set back in February 2022 in NHSE’s 2022-23 planning guidance. This gives the target of 40 to 50 virtual beds per 100,000 population by December 2023, and this was backed with £450m in funding over two years. This is between 22,400 and 28,000 virtual beds across England, an increase of around ten times the estimated 2,500 virtual beds in place in December 2021. According to the new plans the target is 40-50 virtual wards per 100,000 people, which the DHSC says will allow more than 50,000 admissions a month.
By December 2022, 7,000 virtual beds are reported to have been delivered. The new announcement plans for another 3,000 to be available by Autumn 2023 taking the figure up to 10,000.
However, use of the beds already created is not at capacity. Of the 7,000 opened by December 2022, only just over half are actually occupied. In December 2022 HSJ reported that NHS England director for community transformation Stephanie Sommerville told a NHSE webinar that occupancy stood at around 52% (3,602 of the 6,944 beds). HSJ was then told by NHSE sources that this has now increased to around 55%. And HSJ noted that it had seen internal figures that said just over half of the 7,000 new virtual ward beds opened under the new national programme are occupied by patients.
Concerns
Are there enough staff for the planned wards?
The British Geriatrics Society (BGS) welcomed the increase in virtual wards but noted that the “biggest challenge to today’s proposals will be ensuring that appropriately trained staff are in place to provide these services. The NHS faces record workforce shortages and simply moving staff around from one part of the NHS to another can only work as a short-term fix.”
The BGS urges the government to work to resolve the existing disputes with the healthcare unions and produce “a sustainable workforce strategy for the medium and long term” as soon as possible, that must include recruiting more staff specialising in older people’s healthcare across the multidisciplinary team, warning that “if the workforce crisis is not addressed, the ambitious proposals set out today will not succeed.”
The workforce issue was also highlighted by The Royal College of Nursing director for England Patricia Marquis who said: “More hospital beds and more community and social care services are desperately needed to ensure patients get the right care in the right place at the right time. But the real problem is the lack of staff. Extra beds are only safe when there are enough nurses for the patients in them. And because of the workforce crisis, existing services are unsafe.”
As well as the issue with a lack of NHS staff, there is the additional issue of lack of social care staff as without support from this area in the community, it is difficult to see how virtual wards in particular for elderly patients with frailty will succeed. In October 2022, there was a vacancy rate of 14.1% in social care, with 165,000 vacancies, up 52% over the previous year.
Insufficient funding
The original guidance published in February 2022 for around 25,000 beds by 2023/24 was backed by two-years of funding of £450 m, which according to the guidance, is expected to be spent on “workforce pay costs (including clinical, operational, administrative and programme delivery resource) to fund the staffing models required for virtual wards.”
There is no new money for the more recent announced expansion of virtual wards. The new plans, the expansion of virtual beds plus the additional 5,000 permanent hospital beds and 800 new ambulances, will have to rely on £1bn of funding previously announced in the autumn statement. In addition, there will be around £1.6 bn already allocated to social care to be spent on initiatives to speed up discharge of patients from hospital.
The February 2022 guidance noted that the money (£450mn) ends after two years and: “No ringfenced recurrent funding will be made available from 2024/25. Systems will therefore need to ensure virtual wards are built into long-term strategies and expenditure plans.”
Are virtual wards appropriate for all patient groups?
Virtual wards now cover a variety of conditions, including cardiovascular and respiratory problems, such as chronic obstructive pulmonary disease (COPD). In December 2021 NHS England published guidance for setting up a frailty virtual ward for those with frailty aged 65 or over who have an acute exacerbation of a frailty-related condition and updated guidance for virtual wards for acute respiratory infection, which expands on the guidance for Covid-19 virtual wards.
The BGS notes that “Among the various virtual ward models being developed by the NHS, it is Hospital at Home for older people with frailty which is most likely to make a difference. Research has shown that this type of care can enable some people to receive hospital-level care where they live, with equivalent health and wellbeing outcomes as would be expected if they went into hospital.”
Analysis of Covid-19 virtual wards has found that they assisted with earlier discharges and reduced clinically necessary re-admissions for patients admitted with COVID-19, saved money but without compromising on patient safety.
However, other evaluations of virtual wards have highlighted issues, predominantly around the engagement of certain patient groups. Some patient groups had more difficulty engaging with the service than others, for example, those with a disability, older adults, and ethnic minorities, and there were also patient factors (such as knowledge and physical health), and having enough support from staff and family members or friends, that affected engagement in the virtual ward.
There is also the problem of health inequalities. Not everyone lives in a warm, dry home, with their own bedroom, a modern mobile phone, and access to fast, reliable broadband. Virtual wards could potentially provide patients with internet connectivity and hardware devices, but it would not be possible for the digital devices to solve the problem of inadequate heating, mould and cramped accommodation.
Opportunities for privatisation of the NHS
One unwelcome aspect of the provision of ‘virtual wards’ across England is that it is set to be another opportunity for independent providers to gain NHS contracts.
In the NHSE’s published guidance in April 2022 to Integrated Care Systems, commissioners of services are reminded that:
“Given the independent sector is already a valued partner in many local health and care systems, as providers of a range of NHS healthcare services, the delivery of virtual wards is an opportunity to build on these relationships.
“Partnerships with independent sector healthcare providers (ISHCPs) may expand local capacity and enhance capability through strong local partnerships with existing acute and primary care providers”
The commissioners were also reminded that the independent sector should be considered as both a provider of healthcare and of technology for the virtual wards.
Virtual wards have a lot of positives and technology is available now that has expanded their use to many different situations, however their success is not a given if the government continues to ignore the issues of workforce and training.